💖 Welcome to LolyFresh Customer Care
At LolyFresh, we believe that great service is just as important as great products. Our promise is clear communication, reliable shipping, and support that truly cares.

🚚 Shipping Policy
Orders are prepared within 1 business day. Shipping in the USA takes 10–15 business days, up to 20 days in rare cases. You’ll receive a tracking number once your order ships so you can follow it in real time. If your order hasn’t arrived within 30 days, you’ll get a full refund.

🔄 Return & Refund Policy
You can request a return or refund within 30 days of delivery. If your item is defective or the wrong product arrives, just send us a photo and choose either a full refund or a free replacement (no return shipping needed). If you change your mind, unused items can be returned at your expense. Certain items are non-returnable, including used products, personal hygiene items, and clearance/discounted products. Refunds are processed back to your original payment method within 7–10 business days.
Transaction Cancellation: All cancellations are handled in accordance with the Consumer Protection (Cancellation of Transaction) Regulations, 2010, and the Consumer Protection Law, 1981.

🔒 Privacy Policy
We collect only the information necessary to process your order: name, email, shipping address, and payment details. We never sell or share your personal data. Cookies are used to improve your shopping experience and can be managed or disabled at any time.

📜 Terms of Service
All prices and availability are as shown on our website. Some items include a 30-day satisfaction guarantee (stated on the product page). By shopping with us, you agree to use our products responsibly and according to the instructions provided.

💌 Contact Us
Need help? Our support team is always here. Email us at support@lolyfresh.com or use Live Chat on our website (average response time within 24 hours). We are committed to giving you peace of mind every step of the way 💗

FAQ:
Shipping Time
Q: How long does shipping take?
A: Usually 10–15 business days, sometimes up to 20.

Damaged Items
Q: What if my item arrives damaged?
A: Simply send a photo and choose refund or free replacement.

Change of Mind
Q: Can I return an item if I change my mind?
A: Yes, within 30 days for unused items. Return shipping is at your expense.

Response Time
Q: How fast do you reply?
A: Our team replies within 24 hours, always ready to help.